Privacy Policy

Who we are

Valzak is a software and AI studio based in Dubai, United Arab Emirates. We build websites, applications, integrations, and messaging automation for businesses.

Information we collect

We may collect contact details such as name, email address, phone number, Instagram username, business name, and project information when you contact us, book a call, submit a form, or message an assistant connected to Valzak.

When you interact with an Instagram, WhatsApp, or web assistant operated by Valzak, we may process your messages, replies, booking preferences, appointment details, and technical metadata needed to route, secure, and improve the service.

Our website and deployed systems may collect basic technical data such as device, browser, pages visited, timestamps, IP-derived region, and analytics events.

How we use information

We use information to respond to enquiries, provide quotes, book calls or appointments, deliver software services, operate AI assistants, maintain security, prevent abuse, troubleshoot issues, and improve our products.

For AI assistant workflows, message content may be used to generate replies, answer frequently asked questions, qualify requests, create bookings, notify a business team, and maintain conversation history for service continuity.

Service providers

We use trusted service providers for hosting, databases, analytics, messaging platforms, AI model processing, and communications. These providers process data only as needed to deliver their services to us.

Depending on the project, providers may include Meta or Instagram, WhatsApp providers, Supabase, Vercel, Google, Groq, and similar infrastructure or AI service providers.

Retention

We keep information only as long as needed for the purposes described in this policy, to provide services, meet legal obligations, resolve disputes, and maintain security records.

Client project records and assistant conversation records may be retained for operational history unless deletion is requested or a different client agreement applies.

Your choices

You can ask us to access, correct, or delete personal information we hold about you, subject to legal, security, and contractual limits.

You can stop messaging an assistant at any time. You can also request deletion of assistant conversation data using the instructions on our data deletion page.

Security

We use reasonable technical and organizational safeguards to protect information. No online service can be guaranteed to be completely secure, but we design our systems to reduce risk and limit access to data.

Changes

We may update this policy when our services, providers, or legal requirements change. The updated date above shows when this page was last revised.